For Organizers
SIA Ekase provides electronic online ticket administration and sales, as well as sales of music recordings and artist merchandise, offering the widest range of services for organizers of various types of events. The best strategy – everything in one place!
eKase technical capabilities in event ticket sales
Last updated on 28.12.2023.
These General Terms (hereinafter “Terms”) apply to SIA “Ekase”, registration No. 50103833371, legal address: Šampētera iela 131, Riga, LV-1046 (hereinafter “Provider”), and the commercial user of the ticket shop, who is the event organizer or its authorized representative (hereinafter “Client”). The Provider and the Client are individually referred to as “Party” and collectively as “Parties”.
1. Contract Conclusion
Before cooperation begins, the Provider and the Client conclude a ticket sales agreement (“Agreement”) defining the terms of cooperation.
2. Subject of the Agreement
2.1. The Provider undertakes to sell tickets for events (“Event”) organized by the Client (“Service”).
2.2. The Service is provided online at www.ekase.lv and at sales points listed on the website.
2.3. The Agreement enters into force upon signing and remains valid until fulfilled.
3. Payment and Reporting
3.1. Service fee is calculated as a percentage of total ticket revenue.
3.2. Online ticket purchases include a service fee paid by the buyer.
3.3. Printed tickets incur additional costs.
3.4. Ticket scanners must be requested at least 10 working days before the event.
3.5. Equipment must be returned in original condition.
3.6. Costs are deducted from ticket revenue.
3.7. Within 5 working days after the event, a report is sent including sales data.
3.8. Both parties exchange invoices based on revenue shares.
3.9. Final payment is made within 5 working days.
3.10. Real-time sales tracking is available.
4. Ticket Sales
4.1. Sales comply with Latvian law.
4.2. Sales start time agreed between parties.
4.3. Exclusive sales rights granted to Provider.
4.4. Advertising ranking negotiated separately.
5. Rights and Obligations
5.1. Provider publishes event information online.
5.2. Client is fully responsible for event execution and information accuracy.
5.3. Client is responsible to ticket buyers regarding the time, location and ticket prices set by the Client for the Event.
5.4. The Client, when indicating information about the Performer or the Performer's points of sale in the Event advertisement, shall coordinate the text and type of the advertisement with the Performer in advance.
5.5. If the Event does not take place or if the time and/or location of the Event is changed, or the content of the Event is significantly changed, the Provider will repurchase sold tickets only when the Parties have signed a written agreement on the repurchase of tickets.
5.6. If the Parties have agreed to buy tickets back, the Client shall pay the Provider compensation for the bought back tickets, expressed as a percentage of the price of the bought back tickets.
5.7. The Provider is responsible for the accurate placement of the information received from the Client on the Provider's website and on the produced tickets.
5.8. The Client is responsible for the accuracy of the information provided in the event questionnaire, the Provider performs all actions in accordance with the information provided in the questionnaire.
5.9. The Provider is not entitled to set or change ticket prices and the terms of their sale, to issue or reimburse lost, destroyed or damaged tickets, except in cases where the Client agrees to this in writing.
5.10. In the event that the Provider's website contains a link to the Client's website, the Provider is not responsible for the content of the Client's website.
5.11. The Provider has the right to include the Client's tickets in the eKase+ secondary ticket sales program.
5.12. The Provider processes personal data on behalf of the Client only for the fulfillment of the obligations specified in the contract, in accordance with EU Regulation No. 2016/679, as well as the eKase personal data processing regulations.
5.13. The Client provides the Provider with 2 (two) invitations to each of the events placed on sale, which the Provider may use at its discretion, including playing in competitions.
5.14. The Client shall provide an Internet network for the ticket scanning system according to the Provider's instructions.
5.15. The Provider is responsible for preparing the ticket scanning system and instructing and training the Client's designated representative at least one day before the Event.
5.16. The Provider shall ensure the availability of the Provider's representative to resolve emergency situations during the Event. The Client shall ensure the entry, stay and continuous Internet connection of the Provider's representative to the place and time of the Event.
5.17. The Provider shall provide remote customer service during the Event.
5.18. If the Client requires on-site technical support throughout the Event, the Client shall inform the Provider at least 10 days before the Event and cover the costs in accordance with the price list submitted by the Provider and approved by the Client.
5.19. If the Client requires field sales to the Event venue, the Client shall notify the Provider in writing at least 7 business days before the Event.
5.20. A fee is set for field sales performed by the Provider at the Event venue within Riga. If field sales are required for a longer period, the Parties shall agree on this separately and if the field trip is outside Riga, then the Client shall additionally pay for gasoline expenses.
5.21. The Client shall provide a workplace for field sales in accordance with the Provider's instructions.
6. Disputes and disagreements
6.1. Disputes and disagreements that may arise during the implementation of the Agreement shall be resolved through negotiations, considering it an obligation to agree out of court.
6.2. In the event that an out-of-court settlement of the dispute is not achieved, the Parties shall resolve the dispute in the courts of the Republic of Latvia in accordance with the existing legislation of the Republic of Latvia.
7. Force majeure circumstances
7.1. In the event of force majeure circumstances (including fires, acts of nature, disasters, accidents, any kind of hostilities, prohibitive acts and actions of state or local government institutions, as well as other extraordinary circumstances), which the Parties could not foresee and prevent by reasonable means, which prohibit or significantly restrict the activities of the Parties and directly affect the performance of the Agreement, the Parties shall not be liable for full or partial non-performance of the Agreement.
7.2. The occurrence of force majeure must be officially confirmed by the competent state authorities within 30 (thirty) days from the occurrence of the aforementioned circumstances.
7.3. The Party to which the force majeure has occurred must notify the other Party within 3 (three) days of the occurrence or termination of the force majeure.
8. Intellectual property rights
8.1. All intellectual property rights owned by one of the Parties shall continue to belong to it. The Agreement does not change or cancel intellectual property rights.
8.2. The Client authorizes the Provider to use the intellectual property objects that the Client has transferred to the Providerr on the Provider's website www.ekase.lv to sell tickets and advertise events. The Client confirms that it owns the copyright or other intellectual property rights to the specific work or content, or that it has another legal basis to use the intellectual property object. The Client ensures that the intellectual property objects that it provides to the Provider for publication on the website www.ekase.lv and other information channels of the Provider do not violate the intellectual property rights of third parties, and comply with applicable laws, including applicable laws on consumer protection and advertising.
8.3. The Client may use the Provider's trademark (logo) only to inform about the purchase of tickets.
9. Other provisions
9.1. The Agreement is valid from the moment of signing the Agreement until the full fulfillment of obligations.
9.2. The Parties may inform about the content of the Agreement and introduce it only in the cases specified in the laws of the Republic of Latvia and the Agreement, as well as in the case of necessary legal assistance.
9.3. All notices, requests and other information arising from the Agreement shall be made in writing in the Latvian language. All notices shall be effective from the moment of receipt of the information, except for the cases provided for in the Agreement.
9.4. The Parties shall notify each other in writing of claims relating to a breach of the terms of the Agreement within 30 (thirty) business days from the moment they became aware or should have become aware of the breach of the terms. If the time limit for filing a claim is exceeded twice, the Party that received the claim shall have the right not to consider it.
9.5. All amendments, supplements and annexes to the Agreement shall be effective when they are made in writing and signed by both Parties.
9.6. The Parties have the right to unilaterally terminate the Agreement by giving the other Party 30 (thirty) days' written notice and completing the ongoing ticket sales transactions for the Event.
9.7. If the Client repeatedly violates the terms of the Agreement, the Provider has the right to terminate the Agreement immediately by informing the Client in writing.
9.8. The Parties shall inform each other of any change in contact details within 3 business days. To receive more information about cooperation opportunities, please write to us at info@ekase.lv.
SIA Ekase provides electronic online ticket administration and sales, as well as sales of music recordings and artist merchandise, offering the widest range of services for organizers of various types of events. The best strategy – everything in one place!
eKase technical capabilities in event ticket sales
- Place any type of event on sale – seated, general admission, or combined.
- Organize ticket pre-sales on www.ekase.lv.
- Organize ticket pre-sales at physical sale points.
- Provide on-site ticket sales before the event.
- Offer modern ticket control devices – smartphones with an app that tracks real-time attendance.
- Provide technical support on the event day.
- Access online reports 24/7.
- Create ticket bundles – ticket + product (possible product pick-up at the event venue, the organizer is provided with product list and device for product distribution registration).
- Register event participants simultaneously with ticket purchase.
- Convenient payment system.
- Create hidden events accessible only via link or coupon code.
- Secure and simple secondary ticket sales – eKase+.
- Accept payments by card.
- Accept payments via online banking.
- Accept payments via bank transfer.
- Automated pricing changes based on date or sales volume.
- Generate discount coupons.
- Access event management profile in the admin panel on www.ekase.lv.
- Integrate ticket sales into the organizer’s website.
- Customer support via phone and email.
- Control sales rights for specific sales points.
- Adjust ticket quantities at any time.
- Change ticket prices at any time.
- Generate PDF and/or printed invitations.
- Start or stop ticket sales automatically at a set date and time.
- Various banner sizes on www.ekase.lv.
- Banner placement on event tickets.
- Logo placement on printed tickets.
- Support on eKase social media accounts.
- Digital campaign development.
- Inclusion of events/products in eKase email campaigns.
- Add merchandise for sale within a few days.
- Generate discounts and coupons.
- Display merchandise alongside event tickets.
- Create ticket + merchandise bundles.
- Delivery via Latvijas Pasts , DPD or Omniva.
- Add products within 1–3 days.
- Generate discounts and coupons.
- Pre-sale of physical and digital albums before release.
- Online access to sales reports.
- Delivery via Latvijas Pasts , DPD or Omniva.
- Quarterly settlements.
Last updated on 28.12.2023.
These General Terms (hereinafter “Terms”) apply to SIA “Ekase”, registration No. 50103833371, legal address: Šampētera iela 131, Riga, LV-1046 (hereinafter “Provider”), and the commercial user of the ticket shop, who is the event organizer or its authorized representative (hereinafter “Client”). The Provider and the Client are individually referred to as “Party” and collectively as “Parties”.
1. Contract Conclusion
Before cooperation begins, the Provider and the Client conclude a ticket sales agreement (“Agreement”) defining the terms of cooperation.
2. Subject of the Agreement
2.1. The Provider undertakes to sell tickets for events (“Event”) organized by the Client (“Service”).
2.2. The Service is provided online at www.ekase.lv and at sales points listed on the website.
2.3. The Agreement enters into force upon signing and remains valid until fulfilled.
3. Payment and Reporting
3.1. Service fee is calculated as a percentage of total ticket revenue.
3.2. Online ticket purchases include a service fee paid by the buyer.
3.3. Printed tickets incur additional costs.
3.4. Ticket scanners must be requested at least 10 working days before the event.
3.5. Equipment must be returned in original condition.
3.6. Costs are deducted from ticket revenue.
3.7. Within 5 working days after the event, a report is sent including sales data.
3.8. Both parties exchange invoices based on revenue shares.
3.9. Final payment is made within 5 working days.
3.10. Real-time sales tracking is available.
4. Ticket Sales
4.1. Sales comply with Latvian law.
4.2. Sales start time agreed between parties.
4.3. Exclusive sales rights granted to Provider.
4.4. Advertising ranking negotiated separately.
5. Rights and Obligations
5.1. Provider publishes event information online.
5.2. Client is fully responsible for event execution and information accuracy.
5.3. Client is responsible to ticket buyers regarding the time, location and ticket prices set by the Client for the Event.
5.4. The Client, when indicating information about the Performer or the Performer's points of sale in the Event advertisement, shall coordinate the text and type of the advertisement with the Performer in advance.
5.5. If the Event does not take place or if the time and/or location of the Event is changed, or the content of the Event is significantly changed, the Provider will repurchase sold tickets only when the Parties have signed a written agreement on the repurchase of tickets.
5.6. If the Parties have agreed to buy tickets back, the Client shall pay the Provider compensation for the bought back tickets, expressed as a percentage of the price of the bought back tickets.
5.7. The Provider is responsible for the accurate placement of the information received from the Client on the Provider's website and on the produced tickets.
5.8. The Client is responsible for the accuracy of the information provided in the event questionnaire, the Provider performs all actions in accordance with the information provided in the questionnaire.
5.9. The Provider is not entitled to set or change ticket prices and the terms of their sale, to issue or reimburse lost, destroyed or damaged tickets, except in cases where the Client agrees to this in writing.
5.10. In the event that the Provider's website contains a link to the Client's website, the Provider is not responsible for the content of the Client's website.
5.11. The Provider has the right to include the Client's tickets in the eKase+ secondary ticket sales program.
5.12. The Provider processes personal data on behalf of the Client only for the fulfillment of the obligations specified in the contract, in accordance with EU Regulation No. 2016/679, as well as the eKase personal data processing regulations.
5.13. The Client provides the Provider with 2 (two) invitations to each of the events placed on sale, which the Provider may use at its discretion, including playing in competitions.
5.14. The Client shall provide an Internet network for the ticket scanning system according to the Provider's instructions.
5.15. The Provider is responsible for preparing the ticket scanning system and instructing and training the Client's designated representative at least one day before the Event.
5.16. The Provider shall ensure the availability of the Provider's representative to resolve emergency situations during the Event. The Client shall ensure the entry, stay and continuous Internet connection of the Provider's representative to the place and time of the Event.
5.17. The Provider shall provide remote customer service during the Event.
5.18. If the Client requires on-site technical support throughout the Event, the Client shall inform the Provider at least 10 days before the Event and cover the costs in accordance with the price list submitted by the Provider and approved by the Client.
5.19. If the Client requires field sales to the Event venue, the Client shall notify the Provider in writing at least 7 business days before the Event.
5.20. A fee is set for field sales performed by the Provider at the Event venue within Riga. If field sales are required for a longer period, the Parties shall agree on this separately and if the field trip is outside Riga, then the Client shall additionally pay for gasoline expenses.
5.21. The Client shall provide a workplace for field sales in accordance with the Provider's instructions.
6. Disputes and disagreements
6.1. Disputes and disagreements that may arise during the implementation of the Agreement shall be resolved through negotiations, considering it an obligation to agree out of court.
6.2. In the event that an out-of-court settlement of the dispute is not achieved, the Parties shall resolve the dispute in the courts of the Republic of Latvia in accordance with the existing legislation of the Republic of Latvia.
7. Force majeure circumstances
7.1. In the event of force majeure circumstances (including fires, acts of nature, disasters, accidents, any kind of hostilities, prohibitive acts and actions of state or local government institutions, as well as other extraordinary circumstances), which the Parties could not foresee and prevent by reasonable means, which prohibit or significantly restrict the activities of the Parties and directly affect the performance of the Agreement, the Parties shall not be liable for full or partial non-performance of the Agreement.
7.2. The occurrence of force majeure must be officially confirmed by the competent state authorities within 30 (thirty) days from the occurrence of the aforementioned circumstances.
7.3. The Party to which the force majeure has occurred must notify the other Party within 3 (three) days of the occurrence or termination of the force majeure.
8. Intellectual property rights
8.1. All intellectual property rights owned by one of the Parties shall continue to belong to it. The Agreement does not change or cancel intellectual property rights.
8.2. The Client authorizes the Provider to use the intellectual property objects that the Client has transferred to the Providerr on the Provider's website www.ekase.lv to sell tickets and advertise events. The Client confirms that it owns the copyright or other intellectual property rights to the specific work or content, or that it has another legal basis to use the intellectual property object. The Client ensures that the intellectual property objects that it provides to the Provider for publication on the website www.ekase.lv and other information channels of the Provider do not violate the intellectual property rights of third parties, and comply with applicable laws, including applicable laws on consumer protection and advertising.
8.3. The Client may use the Provider's trademark (logo) only to inform about the purchase of tickets.
9. Other provisions
9.1. The Agreement is valid from the moment of signing the Agreement until the full fulfillment of obligations.
9.2. The Parties may inform about the content of the Agreement and introduce it only in the cases specified in the laws of the Republic of Latvia and the Agreement, as well as in the case of necessary legal assistance.
9.3. All notices, requests and other information arising from the Agreement shall be made in writing in the Latvian language. All notices shall be effective from the moment of receipt of the information, except for the cases provided for in the Agreement.
9.4. The Parties shall notify each other in writing of claims relating to a breach of the terms of the Agreement within 30 (thirty) business days from the moment they became aware or should have become aware of the breach of the terms. If the time limit for filing a claim is exceeded twice, the Party that received the claim shall have the right not to consider it.
9.5. All amendments, supplements and annexes to the Agreement shall be effective when they are made in writing and signed by both Parties.
9.6. The Parties have the right to unilaterally terminate the Agreement by giving the other Party 30 (thirty) days' written notice and completing the ongoing ticket sales transactions for the Event.
9.7. If the Client repeatedly violates the terms of the Agreement, the Provider has the right to terminate the Agreement immediately by informing the Client in writing.
9.8. The Parties shall inform each other of any change in contact details within 3 business days. To receive more information about cooperation opportunities, please write to us at info@ekase.lv.